Help centre ·
Orders & returns
Orders: what View opens
View on any row opens that one order. Nothing on the list itself changes an order — every action lives on the order's own page, which has its own help.
What you get
- The customer, and the delivery address as it was when they bought — a snapshot, so it still shows where the parcel actually went even if they've since moved. A collection order says so instead.
- The items, with quantities and prices, plus cost and margin columns if your plan includes cost tracking.
- Anything already refunded, listed, so a part-refunded order shows what's left.
What you can do there
| Button | What it does |
|---|---|
| Mark as shipped | Only appears on a paid order that hasn't been dispatched yet. It stamps the order and emails the customer a dispatch note — once, even if the button is pressed twice. |
| Refund | All of it or a single line. Money goes back the way it came, and this one can't be undone. |
| Invoice | A PDF with your shop's details and VAT on it, for a customer who asks. |
| The QR code | On a paid order, if you run the till: scan it at the till to pull the order up for a counter return, so a customer who's lost their receipt can still be served. |
If a button isn't there
It's one of two things. Either the order isn't in a state for it — you can't dispatch an unpaid order, and you can't refund one that never took payment — or your role doesn't include it. Dispatching and refunding are separate permissions, so it's normal to be able to open every order and still not see Refund.